![]() This guide is intended for customers to reset their Swann recorder when they have forgotten their password. Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting. You can cancel the rest of the Setup Wizard if you want.Ĭancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window. Make sure to setup your new password and click NEXT. If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Enter it in the Super Password field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33). The reset code needs to be entered after clicking Forgot Password. On the Login interface, click Forgot Password. You now use what you wrote down in the previous step to initiate a password reset on the recorder. Once you're DVR shows on the list, click it once to see the MAC Address at the right side.Ĭopy down any MAC address starting with the characters '00-23-63′ or ‘BC-51-FE' first, then any others. Click on Add online device located at the upper left. ![]() The first time you run HomeSafe View, you will see this screen.Ĭlick on Next. Once you have HomeSafe View software open, proceed below Using the software Otherwise, if you are using a Mac computer, install the software linked below: If you are using a Windows computer and haven't installed HomeSafe View yet, follow this article instead: Installing the software Download the software To find your recorder's reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer. The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.Įxcerpt from the Hardware Quick Set Up Guide If couldn’t find your DVR, click on Search to refresh the list.The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computers. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system. Steps:ġ- Open your Computer, Download Device Config Tool, and install it.Ģ- Open the software screen, and you would see all the devices connected on the list. The core of this method depends on using Device Config Tool software, The software enables you to know your DVR code easily within seconds. Like the previous methods, you must connect Your recorder to the modem/router, and the DVR connected to a monitor and mouse, and don’t forget to connect the computer/laptop to the same network. You can use Method 4 Method 4: Getting the reset code from Device Config Tool Once you open the Network scanner app and scan to see the devices connected to your Router, You’ll find your Swann DVR device, click on it to see the MAC address which is the code that we need.Īgain and Again, don’t forget to replace Dashes with colons to write the code correctly in the recovery prompt screen.ĭVRx-1590/1600/4480/4480V/4575/4580V/4780/4780V/4980/5580 or NVR-7450/8580 ![]() There’s a mobile app called Network Scanner that helps you with your question about how to reset password of Swann security system.įirst of all, Connect the Swann DVR to the router, and then connect your phone to the Wi-Fi coming from the router, make sure that your Phone gets network from the same router that is linked to it.ĭownload the Network Scanner App from your store, it’s available on the Google play store. Since the number of Mobile increased around the world, the number of applications is also increased. Method 3: Find the Mac Address Using a Phone App ![]() 4- Open the DVR screen and follow the DVR Login steps in the first method.
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